Back

Warranty

EXL Lighting Warranty

At EXL Lighting, every build is handcrafted with attention to detail and held to a high standard before it leaves our shop. We stand behind the quality of our craftsmanship and want you to purchase with confidence.

Craftsmanship Warranty

All custom lighting services performed by EXL Lighting are backed by a 2-Year Limited Craftsmanship Warranty beginning on the date your order is delivered.

This warranty covers defects resulting from EXL Lighting's workmanship, including:

  • Headlight resealing against water intrusion caused by seal failure
  • Paint adhesion or finish issues caused by our application process
  • Installation of lighting components performed by EXL Lighting
  • Internal mounting or assembly failures resulting from our workmanship

If a covered issue occurs during the warranty period, EXL Lighting will repair the affected item at no labor cost.

Lighting Condensation & Water Leaks

Condensation

A small amount of condensation (light fogging) inside a headlight or lighting assembly may occur under certain weather conditions, humidity levels, or temperature changes and is not always an indication of a defective seal. This is especially common in some aftermarket housings that have limited or improper factory venting.

Additionally, select LED upgrades generate more heat inside the assembly than factory components. As the assembly cools, moisture may naturally form depending on environmental conditions. EXL Lighting takes every reasonable step to ensure proper ventilation and airflow when modifying applicable housings, but light condensation may still occur and is generally considered normal.

Normal or occasional condensation is not covered under warranty. However, if condensation is excessive, persistent, or repeatedly fails to clear under normal operating conditions, EXL Lighting may request that the assembly be returned for inspection. If it is determined that the issue is the result of EXL Lighting's workmanship, the assembly will be repaired under warranty.

Water Leaks

Water leaks are different from normal condensation. Standing water, excessive water intrusion, or water entering the housing due to a failed seal is not considered normal.

Every assembly modified by EXL Lighting is professionally resealed using premium automotive-grade sealants and proven sealing procedures. If a water leak occurs as the result of EXL Lighting's workmanship during the warranty period, EXL Lighting will inspect and repair the affected assembly at no cost under this warranty.

Please Note: Moisture or water intrusion resulting from physical damage, accidents, pressure washing, improper installation, blocked or modified factory vents, or any condition unrelated to EXL Lighting's workmanship is not covered under warranty.

Manufacturer Component Warranty

Many aftermarket lighting components and complete lighting assemblies installed by EXL Lighting are covered separately by their respective manufacturers.

This includes, but is not limited to:

  • LED boards
  • Halo systems
  • DRL kits
  • RGB/RGBW controllers
  • Demon Eyes
  • Drivers
  • Aftermarket headlight assemblies
  • Aftermarket taillight assemblies
  • Aftermarket tow mirrors
  • Mirror lights
  • Cab lights
  • Other aftermarket lighting assemblies and electronic components

Warranty length and coverage varies by manufacturer.

If a manufacturer approves a warranty replacement, the replacement component will be installed by EXL Lighting. Labor charges may apply depending on the manufacturer's warranty terms and the circumstances of the failure.

What Is Not Covered

The EXL Lighting warranty does not cover:

  • Damage caused by accidents, impacts, abuse, or neglect
  • Improper installation or wiring performed by anyone other than EXL Lighting
  • Physical damage during shipping (claims must be filed with the shipping carrier)
  • Moisture caused by cracked lenses or damaged housings after delivery
  • Normal wear, fading, or cosmetic aging
  • Modifications or repairs performed by another individual or business
  • Electrical issues caused by the vehicle, aftermarket accessories, improper wiring, or resistors
  • Damage resulting from water submersion, pressure washing directly into seals or vents, or environmental conditions beyond normal use
  • OEM components including LED modules, ballasts, control modules, bulbs, factory electronics, or other factory-installed components that fail independently of EXL Lighting's workmanship
  • Labor costs related to the removal, installation, diagnostics, or shop charges associated with warranty claims

Warranty Claims

If you believe your product qualifies for warranty service:

  1. Contact EXL Lighting before attempting any repairs.
  2. Your original EXL Lighting order number or proof of purchase from EXL Lighting is required for all warranty claims.
  3. Provide clear photos and/or videos of the concern.
  4. Include a description of the issue and your vehicle information.

Most warranty claims can be diagnosed remotely before return shipping is required.

If inspection determines the issue is covered under warranty, EXL Lighting will repair the product and return it as quickly as possible.

Shipping

Unless otherwise agreed upon in writing:

  • Customers are responsible for safely packaging and shipping products to EXL Lighting for warranty inspection.
  • EXL Lighting will cover return shipping on approved warranty repairs within the continental United States.
  • If inspection determines the issue is not covered under warranty, repair options will be discussed before any work is performed.

Customer Responsibility

Customers are responsible for inspecting their order immediately upon delivery.

Any shipping damage, missing items, or order discrepancies must be reported to EXL Lighting within 7 calendar days of the documented delivery date.

If shipping damage is discovered:

  • Retain all original packaging and packing materials.
  • Do not discard or alter the packaging until instructed.
  • Contact EXL Lighting as soon as possible with clear photos of the packaging and the damaged item(s).

Failure to report shipping damage or order discrepancies within the required timeframe may affect the ability to file a claim with the shipping carrier and may limit available warranty or replacement options.

Customers are also responsible for ensuring that products are installed correctly and used as intended. Damage resulting from improper installation, misuse, unauthorized modifications, or failure to follow provided instructions is not covered under warranty.

Damaged Customer Assemblies

Many of the assemblies sent to EXL Lighting are previously used and may arrive with existing damage caused by prior use, improper handling, accidents, or shipping.

Upon inspection, EXL Lighting may offer to attempt repairs on items such as:

  • Broken mounting tabs
  • Cracked housings
  • Minor cosmetic damage
  • Other repairable structural defects

Because every assembly and level of damage is different, these repairs are not guaranteed to restore the part to its original condition or ensure long-term durability.

If a repair attempt is unsuccessful or additional damage is discovered during the repair process, EXL Lighting shall not be held responsible for the condition of the original damaged component.

Any labor or material charges associated with repairing damaged customer-supplied assemblies will always be discussed with and approved by the customer before any repair attempt is made.

Warranty Limitations

This warranty applies only to the original purchaser and is non-transferable.

EXL Lighting's liability is limited to the repair or replacement of the affected workmanship or component. Under no circumstances shall EXL Lighting be responsible for incidental, indirect, or consequential damages, including vehicle downtime, rental expenses, towing, lost income, or labor charges incurred by third parties.

Built to Last

Every EXL Lighting build is assembled with the same level of care we'd expect on our own vehicles. While no custom automotive product is immune to wear or unforeseen component failure, our commitment to quality craftsmanship and customer support doesn't end once your order ships.

If you ever have a concern, we're here to help.

Contacting EXL Lighting

If you believe your product qualifies for warranty service or have questions regarding our Warranty Policy, please visit our Contact page and use the message box to describe the purpose of your inquiry (for example: Warranty Claim, Workmanship Concern, Product Issue, or Warranty Question).

You may also contact us directly by email at contact@exllighting.com. To help us evaluate your claim as quickly as possible, please include your order number, vehicle information, a detailed description of the concern, and clear photos or videos of the issue whenever applicable.