Shipping Policy

At EXL Lighting, every order is carefully packaged and shipped with the same attention to detail used throughout the build process. Please review the information below regarding shipping, tracking, and delivery.

Order Processing

Most products offered by EXL Lighting are custom-built to order.

Production times vary depending on the selected services and current workload. Current lead times are displayed throughout our website banner and are subject to change during periods of high demand.

Orders are shipped once all work has been completed and has passed our final quality inspection.

Shipping Carriers

Orders are shipped through trusted carriers such as UPS, FedEx, and USPS. Carrier selection may vary depending on destination, package size, shipping service selected, and overall transit efficiency.

Shipping rates are calculated during checkout.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Selecting expedited shipping (Next Day Air, 2nd Day Air, etc.) only affects transit time after your order has been completed. Expedited shipping does not reduce production or build times.

Please allow the carrier time to update tracking information after your package has been scanned.

Customer-Supplied Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

EXL Lighting is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Packaging for Send-In Orders

Customers shipping their own headlights, taillights, mirrors, or other components to EXL Lighting are responsible for packaging them securely to help prevent damage during transit.

Damage that occurs before a shipment arrives at EXL Lighting due to inadequate packaging is not covered under our Warranty Policy. We strongly recommend using ample protective padding and purchasing shipping insurance through your selected carrier.

For detailed packaging recommendations, shipping guidelines, and step-by-step preparation instructions, please refer to our Send-In Shipping Instructions page, located in the Website Footer, before shipping your components to EXL Lighting.

Shipping Delays

Delivery estimates provided by shipping carriers are estimates only and are not guaranteed.

Once a package has been transferred to the shipping carrier, delivery times are outside of EXL Lighting's control. Weather conditions, carrier delays, holidays, and other unforeseen circumstances may affect delivery schedules.

Lost or Damaged Shipments

If your shipment arrives damaged, please contact us within 48 hours of delivery and include photographs of both the packaging and the product.

Customers should retain all original packaging until the shipment has been fully inspected. Shipping carriers may require the original packaging during the claims process for damaged shipments.

If a shipment is lost in transit, EXL Lighting will assist in working with the shipping carrier to help resolve the issue. Resolution timelines are determined by the carrier's investigation process.

Signature Requirements

Certain high-value orders may require an adult signature upon delivery to help protect against theft or mis-delivery.

Warranty Shipments

Customers are responsible for shipping products to EXL Lighting for warranty evaluation unless otherwise approved.

If a warranty claim is determined to be covered under our Warranty Policy, return shipping from EXL Lighting back to the customer will be covered by EXL Lighting.

Please refer to our Warranty Policy for complete warranty terms and conditions.

Questions

If you have any questions regarding shipping or an existing shipment, please contact us at:

Email: contact@exllighting.com