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Terms and Conditions

Terms & Conditions

Last Updated: June 25, 2026

These Terms & Conditions ("Terms") govern all custom products, services, repairs, modifications, and purchases provided by EXL Lighting. By placing an order, sending parts to EXL Lighting, or purchasing products or services, you acknowledge that you have read, understood, and agree to these Terms.

These Terms should be read together with our Shipping Policy, Return & Refund Policy, Warranty Policy, Privacy Policy, and Terms of Service.

1. Custom-Built Products

All EXL Lighting products and services are custom-built or customized specifically for each customer.

Due to the nature of custom automotive work:

  • Every build is unique.
  • Slight variations in finish, color, texture, lighting appearance, and component placement are considered normal.
  • Product photos shown on our website are examples of previous builds and may not exactly represent your completed order.

2. Customer-Supplied Parts

Many EXL Lighting services require customers to send in their own parts.

Customers are responsible for ensuring all supplied components are:

  • Correct for their vehicle.
  • Complete.
  • Suitable for the requested service.

EXL Lighting reserves the right to refuse work on parts that are unsafe, excessively damaged, previously modified in a way that compromises quality, or otherwise unsuitable for service.

3. Used Parts Disclaimer

Many customer-supplied components are previously used.

While every effort is made to handle all parts with care, EXL Lighting cannot guarantee the continued functionality of aged or previously worn OEM components, including but not limited to:

  • LED modules
  • Ballasts
  • Control modules
  • Internal electronics
  • Motors
  • Factory wiring
  • Other factory-installed electrical components

Failures unrelated to EXL Lighting workmanship are not covered under warranty.

4. Vehicle Fitment

Customers are responsible for verifying compatibility before purchasing products or services.

Vehicle trim levels, production changes, aftermarket modifications, prior repairs, and manufacturer revisions may affect compatibility.

EXL Lighting is not responsible for compatibility issues resulting from incorrect vehicle information provided by the customer.

5. Paint Matching

EXL Lighting works with professional automotive paint suppliers to achieve the closest possible factory color match.

Exact paint matches cannot be guaranteed due to variables including:

  • Vehicle age
  • Sun exposure
  • Previous repairs
  • Paint batch variations
  • Lighting conditions
  • Factory manufacturing tolerances

Minor color variations are considered normal.

6. Installation

Unless otherwise stated, customers are responsible for installation of purchased products.

Professional installation is strongly recommended.

EXL Lighting is not responsible for damage resulting from improper installation, wiring errors, misuse, abuse, improper maintenance, or modifications made after delivery.

7. Electrical Components

Certain lighting upgrades require additional wiring, controllers, relays, switches, programming, or vehicle-specific modifications.

Customers are responsible for ensuring their vehicle is compatible with the selected options.

Improper installation or failure to complete required wiring may result in reduced functionality or product failure.

8. Production Times

Production times listed by EXL Lighting are estimates only.

Completion times may be affected by:

  • Supplier availability
  • Shipping carrier delays
  • Paint curing requirements
  • Parts availability
  • Seasonal workload
  • Customer communication delays
  • Circumstances beyond our reasonable control

Estimated lead times do not constitute guaranteed completion dates.

9. Inspection Upon Delivery

Customers should inspect all products immediately upon delivery.

If shipping damage or order discrepancies are discovered, customers should notify EXL Lighting promptly so appropriate action can be taken.

10. Customer Responsibility

Customers are responsible for:

  • Reviewing all selected options before purchasing.
  • Providing accurate vehicle information.
  • Reading all product descriptions.
  • Following installation instructions.
  • Using products only as intended.

11. Right to Refuse Service

EXL Lighting reserves the right to refuse or cancel any order or service at its sole discretion, including but not limited to situations involving:

  • Fraudulent activity
  • Abusive or threatening behavior
  • Unsafe modifications
  • Parts unsuitable for service
  • Requests outside the scope of our capabilities

12. Media & Photography

Unless otherwise requested by the customer in writing prior to work beginning, EXL Lighting reserves the right to photograph, video record, and display completed products and projects for:

  • Portfolio use
  • Website content
  • Social media
  • Marketing
  • Educational purposes

No personal customer information will be published without permission.

13. Force Majeure

EXL Lighting shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Supply chain interruptions
  • Shipping carrier disruptions
  • Labor shortages
  • Government actions
  • Utility outages
  • Other unforeseen events

14. Limitation of Liability

To the fullest extent permitted by law, EXL Lighting's liability for any claim relating to products or services shall not exceed the original purchase price paid for the affected product or service.

EXL Lighting shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Loss of vehicle use
  • Rental vehicle expenses
  • Towing charges
  • Lost wages
  • Lost profits
  • Travel expenses
  • Other incidental damages

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

15. Severability

If any provision of these Terms is determined to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Warranty Policy, and Terms of Service, constitute the complete agreement between EXL Lighting and the customer regarding products and services.

17. Customer-Requested Changes

Because every project is custom-built, requested changes after an order has been placed may not always be possible.

If changes are approved after production has begun, they may result in:

  • Additional charges
  • Extended production times
  • Changes to previously quoted completion estimates

Once certain stages of production have been completed, some customization requests may no longer be available.

18. Chargebacks & Payment Disputes

By placing an order with EXL Lighting, you acknowledge that custom work often begins shortly after your order is accepted.

Submitting a payment dispute or chargeback for work that has already begun, products that have shipped, or services that have been completed does not automatically cancel your contractual obligations.

In the event of a payment dispute, EXL Lighting reserves the right to provide order documentation, communications, invoices, production records, photographs, shipping records, and other relevant evidence to the payment processor or financial institution handling the dispute.

Where permitted by applicable law, EXL Lighting also reserves the right to pursue recovery of unpaid balances, materials, labor, shipping costs, and other damages resulting from fraudulent or unwarranted chargebacks.

19. Storage of Customer Property

Customers are responsible for retrieving completed projects and maintaining communication regarding customer-supplied parts.

If completed work or customer property remains unclaimed for an extended period after reasonable attempts to establish contact, EXL Lighting reserves the right to assess reasonable storage fees where permitted by law.

If property remains unclaimed despite reasonable notice, EXL Lighting reserves all rights available under applicable law regarding storage, recovery of costs, and disposition of unclaimed property.

20. Customer Communication

Customers are responsible for monitoring the email address and contact information provided with their order.

Delays in responding to requests for payment, approvals, additional information, or shipping confirmation may delay production or shipment.

EXL Lighting is not responsible for delays resulting from a customer's failure to respond in a timely manner.

21. Contact Information

Questions regarding these Terms & Conditions may be directed to:

EXL Lighting

Email: contact@exllighting.com

Website: www.exllighting.com