Back

Return & Refund Policy

Return & Refund Policy

At EXL Lighting, every order is handled with care and built to meet the highest standards of quality. Because we offer both custom-built lighting services and select new automotive products, our return and refund policies differ depending on the type of purchase.

Please review the information below before placing your order.

Custom-Built Products

The majority of products and services offered by EXL Lighting are custom-built specifically for each customer. This includes, but is not limited to:

  • Custom Headlights
  • Tail Lights
  • Tow Mirrors
  • Mirror Lights
  • Cab Lights
  • Paint-Matched Components
  • Lighting Retrofits
  • LED Upgrades
  • Halo Installations
  • DRL Modifications
  • Demon Eyes
  • Custom Etching
  • Any product customized to your selected options

Because these products are built specifically for your vehicle and cannot be restored to their original condition, all custom-built orders are considered final sale.

Once customization or production has begun, these items are not eligible for return, exchange, or refund.

Order Cancellations

Orders may be canceled only before production has begun.

Production may include, but is not limited to:

  • Ordering customer-specific materials
  • Purchasing new lighting assemblies
  • Paint preparation
  • Headlight or component disassembly
  • Custom fabrication
  • Installation of aftermarket components
  • Painting or finishing work

Once any stage of production has begun, the order can no longer be canceled or refunded.

If you need to make changes to your order, please contact EXL Lighting as soon as possible. While we will do our best to accommodate changes before production begins, modifications cannot be guaranteed once work has started.

Customer-Supplied Parts

Many EXL Lighting services involve customers sending their own OEM headlights, mirrors, or other lighting assemblies for customization.

Once your components have entered production—including disassembly, cutting, painting, or installation of aftermarket lighting—they become permanently modified and cannot be returned to their original factory condition.

Because of this, customer-supplied parts are not eligible for return or refund once customization has begun.

New Products & Unmodified Parts

EXL Lighting may also offer new OEM components, aftermarket lighting assemblies, wiring harnesses, controllers, accessories, and other automotive products.

These items may be eligible for return provided that all of the following conditions are met:

  • The item has not been customized or modified.
  • The item has not been installed or used.
  • The item is returned in its original packaging with all included hardware and accessories.
  • The return request is submitted within 30 days of delivery.
  • The item arrives back in new, resalable condition.

Once any new product has been customized, painted, opened for modification, or incorporated into a custom build, it is considered a custom product and is no longer eligible for return or refund.

Return shipping costs for eligible returns are the responsibility of the customer unless the return is the result of an error made by EXL Lighting.

Vehicle Compatibility & Customer Responsibility

Customers are responsible for verifying all vehicle information before placing an order, including but not limited to:

  • Vehicle year
  • Make
  • Model
  • Trim level
  • Factory lighting package
  • OEM options
  • Product compatibility

If you are unsure whether a product is compatible with your vehicle, we encourage you to contact EXL Lighting prior to placing your order.

Returns or refunds cannot be issued due to incorrect vehicle information or product selections provided during checkout.

Shipping Damage

Please inspect your package immediately upon delivery.

If your shipment arrives with visible damage, you must notify EXL Lighting within 48 hours of delivery.

Please retain:

  • Original packaging
  • Shipping box
  • Packing materials
  • Photos of the damage

This information may be required to initiate a claim with the shipping carrier.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times and transportation are outside of EXL Lighting's control.

If your shipment is lost or significantly delayed, we will gladly assist in working with the carrier to help resolve the issue.

Warranty Claims

If you experience a concern involving workmanship, sealing, paint quality, or another issue covered under our warranty, please submit a claim through our Warranty Claim page.

Warranty claims are handled separately from our Return & Refund Policy.

Please review our Warranty Policy for complete coverage details before submitting a claim.

Incorrect or Damaged Orders

If you receive an incorrect product due to an error made by EXL Lighting, please contact us as soon as possible.

We will work promptly to correct the issue and provide the appropriate resolution.

Questions Before Ordering

Every vehicle build is different, and we understand that selecting the right options can sometimes be overwhelming.

If you have questions regarding compatibility, customization options, lead times, or any of our policies, we encourage you to contact EXL Lighting before placing your order.

Our goal is to ensure you order with confidence and know exactly what to expect throughout the build process.

Chargebacks & Payment Disputes

Customers are encouraged to contact EXL Lighting directly if there are any questions or concerns regarding an order before initiating a payment dispute or chargeback.

Initiating a chargeback for a custom order that has already entered production or has been completed does not alter the terms of this Return & Refund Policy. If materials have been purchased, custom work has begun, or services have been performed, EXL Lighting reserves the right to provide supporting documentation to the payment processor or financial institution demonstrating that the order was fulfilled in accordance with the agreed terms and policies.

By placing an order with EXL Lighting, you acknowledge that custom-built products are made specifically for your order and are subject to the cancellation, return, and refund terms outlined in this policy.

Governing Law

These policies, along with any purchases made through EXL Lighting, are governed by the laws of the State of Connecticut, United States, without regard to conflict of law principles.

Any disputes or claims arising from purchases made through EXL Lighting shall be subject to the applicable state or federal courts located within the State of Connecticut.

By placing an order, you acknowledge and agree to these terms.

    Contacting EXL Lighting

    If you need to request an eligible return, report an issue with your order, or have questions regarding this Return & Refund Policy, please visit our Contact page and use the message box to describe the purpose of your inquiry (for example: Return Request, Order Issue, Shipping Damage, or Warranty Question).

    You may also contact us directly by email at contact@exllighting.com. Please include your order number, vehicle information, and any relevant photos when applicable so we can assist you as efficiently as possible.