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Send-In Shipping Instructions

Send-In Shipping Instructions

Many EXL Lighting services require customers to send in their original headlights, taillights, mirror lights, cab lights, or other vehicle lighting components for customization.

Please review the information below before shipping your order.

Shipping Address

EXL Lighting
150 Universal Dr.
North Haven, CT 06473

After your package has been shipped, please email your tracking number to contact@exllighting.com with your Order Number in the subject line. This allows us to monitor incoming shipments and prepare for your order's arrival.

Before You Ship

Please do not ship your parts until your order has been placed or shipping has been discussed with EXL Lighting.

To ensure your shipment is matched to the correct order, please include the following inside the package:

  • Full Name
  • Order Number
  • Return Shipping Address
  • Vehicle Year, Make, and Model
  • Any important notes regarding your build

Failure to include your order information may result in delays while we identify your shipment.

Packaging Recommendations

Your lighting components should be packaged securely to help prevent damage during transit.

We recommend:

  • Using a sturdy shipping box
  • Wrapping each component with bubble wrap or other protective packing material
  • Filling any empty space inside the box to prevent movement during shipping
  • Sealing the package securely

For your protection, we strongly recommend purchasing shipping insurance and using a carrier that provides package tracking.

EXL Lighting is not responsible for packages that are lost or damaged while in transit to our facility.

Accepted Shipping Carriers

We gladly accept shipments from:

  • UPS
  • FedEx
  • USPS

Please retain your tracking number until your shipment has been successfully delivered.

Upon Arrival

Once your shipment arrives, your parts will be inspected and matched to your order.

Production will begin according to the current lead time displayed on our website unless otherwise communicated.

If any concerns are found—such as missing components, prior damage, or incomplete assemblies—we will contact you before work begins.

Important Information

  • Do not ship parts without first placing an order or receiving approval from EXL Lighting.
  • Please ensure all components are clean and complete before shipping.
  • Significant pre-existing damage or missing components may affect pricing, turnaround time, or the services that can be performed.
  • Return shipping costs are calculated during checkout unless otherwise specified.

Questions?

If you have any questions before shipping your order, we're here to help.

Email: contact@exllighting.com

Instagram: @exllighting

Thank you for choosing EXL Lighting. We appreciate the opportunity to build something exceptional for your vehicle.